CANCELLATIONS AND RAIN CHECK POLICIES
Reservation deposits and any payments made are NON-REFUNDABLE!
All cancellations must be made 24 hrs in advance of your order to receive a rain check.
Here at Fun Jumps USA, we do our best to accommodate all customers in times of unforeseen weather and emergency conditions. In order for us to better serve our customers, we have developed what we feel is a fair policy for cancellations and rain checks. Sometimes it may rain in one town but be sunny in town right next to it or it may rain in the morning but be clear and beautiful by noon. For this reason WE DO NOT CANCEL DUE TO WEATHER, this decision is left solely to the customer. We ask that all customers do their part and stay informed as to any weather conditions approaching their area.
Cancelations due to weather must be made at least 24hrs before the scheduled party time to receive a rain check.
Please call the office at 337-981-5867 if you have any questions regarding our policies.
25% RESERVATION DEPOSIT (ALL CUSTOMERS):
We require a minimum deposit of 25% of the total balance or $25- whichever is greater in order to reserve. This deposit is NON-REFUNDABLE. We require a credit card on file for all customers. If you cancel we will place the deposit and/or any payments made in a rain check file which is valid for 1 year and may be used towards any rental.
CANCELING A DELIVERY:
All decisions to cancel due to weather or any other reason need to be must at least 24 hours before the scheduled party time. We will call you the day before your rental date with an estimated delivery time. In order for all customers to be delivered to on time we may need to deliver several hours before your scheduled rental time and/or pick up several hours after your scheduled rental time. If you are unavailable for this you must let the office know so arrangements can be made to deliver/pickup at specific times. If a verbal acceptance of the delivery time is given over the phone and if the customer decides to cancel the customer loses their deposit and no rain check will be given.
Once the equipment is delivered there is NO REFUND OR RAIN CHECK GIVEN for any reason.
CANCELING A SELF PICKUP:
All decisions to cancel due to weather or any other reason must to be made at least 24 hours before the scheduled pick up time. If a customer fails to pick-up within the times specified, they lose any and all deposits and/or payments made.
ABSOLUTELY NO RAIN CHECKS WILL BE GIVEN TO NO-SHOWS.
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